Minimum Order

J J Jewellers has no Minimum order

Delivery

Standard Delivery to the UK Mainland

Standard delivery items will be sent by the Royal Mail First Class "Recorded Signed for" delivery service. Item(s) will require a signature from you upon arrival. This service gives you peace of mind that your item(s) will arrive safely and direct into your possession.  This delivery option is £2.00 regardless of how many items are ordered.  Please note, all orders over £50 are automatically sent free via Special Delivery.  Our aim is to deliver all orders within 5 working days of your payment being received.  In the unlikely event that this is not possible, we would email you to advise you of the likely delay. Please be aware that with this delivery method, your items are not insured.  If you require insurance, please use the Special Delivery service.

Special Delivery to the UK Mainland

We can also arrange to deliver your items to you using the Royal Mail's Special Delivery service.  This service is available for all UK orders at a charge of £4.75 no matter how many items are ordered or free delivery for orders over £50. Our aim is to deliver all orders within 5 working days of your payment being received.  In the unlikely event that this is not possible, we would email you to advise you of the likely delay.

J J JEWELLERS Returns Procedure

In the unlikely event of any defects we will offer a replacement or full refund on receipt of the faulty goods providing they are returned within 14 days of you receiving them. Should your item be faulty, simply contact sales@jjjewellers.co.uk with details of the fault and item you wish to return along with details of when the item was purchased. PLEASE NOTE - we DO NOT accept returns unless authorised first either via e-mail (preferred method) or by telephone and ALL returns must be accompanied by a copy of the original invoice.

All returns MUST be sent back recorded delivery. If this is not done we cannot accept any responsibility for any returns sent. If the case of faulty goods returned within 14 days, we will refund any postage costs directly onto your credit card or charge card

It goes without saying they we cannot accept returns for any 'intrusive' jewellery (such as earrings, body jewellery etc) that has been worn for hygiene reasons, unless the item is faulty.

All products (unless otherwise stated) are guaranteed for 6 months from purchase for defects. This guarantee does not cover accidental damage or damage caused my misuse of an item.

Any weights and measures are approximate.

If you have any questions then please - contact us.

J J Jewellers

106 Broadway

Bexleyheath

Kent

DA6 7DQ

Tel 020 8301 5484